For more detailed information please click on the respective word within the survey of functions!
1)
Core Data Administration
The basis ofTCmanager Training Administration Software are the broad functionalities
of the core data administration. Not only customers and course modules,
but also training programmes, revenue accounts, suppliers, contracts and
material core data can be recorded with all their particular characteristics.
Also catalogues and ressources, such as trainer, rooms and equipment are
administered with all their details. Same applies for the administration
of offers and projects. Links connecting the respective entities can be
displayed by a push on the button. This way correlations can be followed
easily.
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Various Course Types
Many training centers offer a broad variety of different courses. TCmanager
allows for administering all sorts of courses, training programmes und
course packages. Individual courses can be combined with entrytests, bonus
programmes, learning credits and info packages, no matter if they arepart
of a blended learning campaign, an elearning product or a classroom training.
Course may be debited directly, via training accounts or as part of a
project.
Graphical schedules featuring complete overviews of courses and ressources belong to the highlights of TCmanager. Course-, equipment- and room allocation schedule can be displayed as a graphical schedule as well as a list.
Scheduling and bookings can be executed directly within the graphical schedule. Changes may be carried conveniently by drag&drop. Layout, colour scheme and content can be defined by the individual preferences of each user. Single event plans of different ressources such as a trainer schedule or a room allocation plan can be displayed synchronized featuring information in varying degrees.
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Bookings
Students can be enroled, rebooked and cancelled fast and streight
forward using TCmanager Training Administration Software. The task in
question can be completed from the participants core data or from out
of the schedule. Single and collective bookings, NoName enrolments, bookings
using a training account or a contingend are as well possible as bookings
on waiting lists and the quick exchage of single participants. Accomodation
can be added using the appropriate feature provided. HR Managers may enrol
individuals or groups of their staff over their TCmanager Client access
or over the web. The mighty rights administration allows for mapping approval
processes. Depending on offer and configuration employees can enrol in
a defined course portfolio over the web.
Users can execute correspondence with trainers and students as well as purchase orders flexible and convenient using MS Word Mail Merge letters. Printing combined correspondence for any customer, such as training invitation, booking confirmation, location map etc. is easy by using the print package function. Depending on the addressees preferences TCmanager decides automatically whether the information should be printed out on paper and posted or it should be send via email.
Larger volumes of electronic correspondence (bulk mail) can be automatically send when engaging specific robot programmes.
Enhanced qualification management supports strategic personnel development programmes featuring also tests and validity periods.
Qualification profiles compare actual qualifications of a person with the demands of defined areas of knowledge. From the resulting gap analyses necessary the neccassary action steps for upgrade of knowledge can be concluded. Suggestions can be generated. The gap analysis can visualizet the call of action as a list or a curve. Target qualification profiles can be made up from various combination possibilities of single qualifications forming various levels.
TCmanager customer administration is based on a broad address database, recording companies and their employees. Data can be enhanced by all sorts of marketing aspects fearuring information such as interests, sources, ABC analysis etc. This function enables you to develop further opportunities from the daily business. Educational needs of a customer, his enrolment history and qualifications can be detected just as easy as the turnover you have generated with certain business partners. Reports can be generated featuring various degrees of detail.
TCmanager Seminarverwaltungs-Software supports the schelduling actively by reservating automatically ressources such as trainers, rooms and equipment. TCmanager lists vacant ressources and shows inconvenient scheduling conflicts. During planning TCmanager indicates potential shortages and helps to avoid conflicts. Public holidays and off-times are displayed.
In case of occurring changes, especially time shiftings enroled participants are indicated so they can be informed in time. Taking your preferences into account TCmanager plans automatically also voluminous course schedules and participant bookings.
A genuine budget planning based on realistic calculation of single products and product groups grants planning reliability so you can base your decissions on sound economical information.
Based on the cost of the single product and the likely course volume a complete annual budget can be generated. In addition to the planning values and the actual bookings a forecast can be created at the push of a button.
TCmanager Software supports standarized invoicing such as individual invoices and more particular cost notes for exclusive events. Just as well collective invoices and cancellation invoices including credit vouchers are taken care of.
Individual orders are taken into account as well as billings connected to projects. Invoices may depending on specifications be also defined for several cost units individually. Bundled invoices can also be allocated to training accounts. Invoices can be assigned to cost centres and revenue accounts at any point. Data exchange to your finance and accounting software is any time possible by precisely defined interfaces.
At a push of a button TCmanager generates solid reports concerning turnover and order volume, course utilization, student statistics as well as your top 20/50/100 customers and courses
Fast and efficient information concerning room and trainer utilization can be planned. The up to date status and current development can be tracked. The standard interface to MS Excel transfers enables you any time up to date evalutions concering prices and conditions.
As a default approximately 300 different reports concerning all different data areas have been provided for. Few mouse clicks export data to MS Excel where you can edit them further.
Purchase order management ensure that the correct material for your courses are available complete and in time. In addition to that a broad supplier- and material administration with possibilities for detailed volume planning and material reservations have been provided for.
Material volume per course event or per student is precicely documented. Many handy functionalities such as material requirements, purchase order administration, status of delivery are at your disposal along with other features.
The supplier contract administration provides detailled information concerning the of business relations and price development.
No matter if you are creating offers, maintain contacts of list tasks on your todo list – TCmanager offers a broad variety of possibilities to organize tasks in sales and service. Mighty selection tools for simple and complex database requests easy to operate. Selection of addresses or customers may be defined based on many critiera.Amongst those are eductional needs, postal codes or documented supplementary information.
This way the correct contacts for telephone and mailing action can be selected and targeted. The contact of a person by an advertising or telephone campaign is registered within the persons core data. This way a valuable and informative contact history is built. Naturally also companies or individuals can be dismissed from selections deliberately. Your direct marketing campaigns of any size are clearly documented without detail information going missing. Bonus programmes, course events and training accounts e.g. within customer loyalty programmes are simply administered along the way.
To gain feedback of your customer satisfaction questionnaires can be provided on paper, online or as an encrypted link. Evaluation can be anonymized. Questionnaires can be created by yourself or assisted by SoftDeCC. Various evaluation methods are possible. Improve your services and act in time if developments do not agree with your business philosophy by evaluating the customer satisfaction degree rationally and in time. This way you ensure enduring quality of your business. Integrated complaint management tool allows you to realize new challenges in time and react approbriately by documenting critics and resulting steps carefully.
If one or more internet / intranet portals present your course portfolio. TCmanager makes it easy to administer up to date catalogues. Course descriptions, prices and enrolment terms can be displayed in multilingual and catalogues featuring your corporate design.
Course descriptions are maintained directly within the course modules core data in several languages and are published online within seconds. By modern functionalities, such as crossselling elements your sales team is supported. New events are released for booking by entitled users. Customers and employees may register and enrol directly on your website. For flexible implementation of web applications API interfaces have been integrated.
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Curriculum Editor
To visualize also complex training programmes with mandatory or optional
elements Curriculum Editor ist the approbriate tool. Single classroom
trainings, WBTs or Tests forming a training programme are displayed in
a graphic and enhanced with information. The TCmanager user defines the
setup of the training programme or date sequence and highlights options
and course types by individual colouring. As an alternative a previously
defined template can be used and generates the whole course of action
fast and simple. Relations between the single course modules are also
kept during and after text or layout modifications. Changes will be transferred
dynamically into the webdesign of your catalogue. Alternative training
programmes or websites will simply be linked. Double clicking on an active
graphical element allows the customer to draw further information.
The secure login to various TCmanager applications is usually granted by entering a user name and password. Naturally it is possible to enhance the complete login-process with a Single-Sign-On infrastructure.
myTCmanager for customers offers regsitrated participants the possibility to access and update their personal data. If qualification with validity periods apply indications to renew the qualification with particular courses from the programme are submitted. Taking individual approval processes into account respective courses can be booked or cancelled with few clicks. The applying course portfolio is administered over the catalogue- and webportal administration.
The personal access for Managers or HR developers allows to enrol a third party whether this might be an individual or a group. The application takes booking- and cancellation periods as well into account as the actual knowledge- and certification status of the employee. Gaps in required qualification profiles are indicated so approbriate actions can be taken in time. Also multilevel approval processes are taken into account. Broad reporting facilities in various abstraction levels enable controlling of even vast projects such as international education campaigns. Continous progress of e.g. a certification process can be monitored any time.
Tainer may check their schedule anytime and from any place using myTCmanager access for trainer. Courses and activities are displayed as a graphical schedule or as a list. Trainer may enter their availabilities by entering holidays and other obligations. This way their availabilities can be taken into account at any new planning scenario.
The test generator enables users in close to no time to design their individual testscenario and evaluate test results fast and easy. Various evalutation appraisals of results are possible. Online Tests may contain all different sorts of questions, no matter if multiple choice, gap-tests, graphical tasks or drag-& drop tasks – TCmanager offers all varieties. Entering of freetext allows to display the students knowledge and individual solution possibilites.
Also pretests as a prerequisite to enter a class room training can be defined as being mandatory. Depending on the test result the participant can be recommended various courses to complete knowledge and enhance his qualification.
To manage large numbers of employees, who have to complete various qualification plans e.g. within a change or certification process is a challenge. Selecting the participants, assigning educational needs, taking care of the correspondence, scheduling and status monitoring maybe even in different countries and time zones is a complex task.
The combination of classroom trainings, WBTs and seminars, completed with tests allows for tracking the progress and document the continuing increase of knowledge within the organisation. Well thought out reporting tools, automatically generated correspondence and certificate generation make TCmanager the adequate tool to master the challenge.
SoftDeCC Software GmbH has aupported globally operating companies to execute broad education campaigns and offers profound advise concerning setup and execution of such a project based on experience and success.
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Elearning-Plattform
The elearning plattform allows for administering WBTs, Chats, For a, News
and Glossaries easy and efficient. Naturally the WBT Standards such aus
AICC and SCORM are supported.
The communicative infrastructure is an indispensible element of modern training
concepts. Tutoring processes and discussions with moderators and participants
can be executed.
User of TCmanager Training Administration Software learn easily to integrate
and publish content. Access to non public fora is administered through the
mighty TCmanager rights administration.
To streamline processes, an economic and central administration and still supervise target groups individually may not be a contrariety. Initially based on the individual catalogue assignment has been continued within the webportals administration. Central administration and maintenance and the access to a common database have been combined with individually designed training portals. Individual portals may for example required for large scale projects with main partners or for the needs of branches abroad. Updates will be released fast and efficient by TCmanager users. Expensive services from an outside agency are no more required.
To allow different applications to communicate with TCmanager SoftDeCC has provided webservices. Using webservices allows your web programming staff to implement internet catalogue or myTCmanager accesses. Based on continous standards applications in Java, PHP, .Net etc. are possible. Freqent updates on the websites of your training institute can be carried out without any problems.
Secure data exchange between the different systems of departments such as finance, HR or personnel allocation tools are enabled by flexible programmable interfaces. Standard interfaces to MS Outlook transfer your own schedule, customer contacts and ToDos. Many additional possibilites to operate mail merge letters in MS Word and export data for futher editing to MS Excel.We will be happy to assist you to transfer your current participant data, course data etc. into TCmanager.
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Technical Requirements
TCmanager Training Administeration Software is a windows application based
on a Client-Server-Architecture. TCmanager-Client requires a Windows operting
system from Windows 2000 on. Serverwise TCmanager supports transaction
capable, relational SQL databases, such aus Microsoft SQL Server 8482;
7.0, 2000 / 2005 / 2008, Oracle 7 / 8 / 9 / 10 / 11 or IBM-DB2.
All operating systems which are supported by the respective database may
be used. The webservice requires a Java-Servlet-Container as runtime environment.
At least Java 5 is mandatory. Tomcat 6/7, JBoss 4/5/6, Glassfish 2/3 and
WebSphere come into operation. All operating systems supported by the
respective containers may be used.